Privacy Policy (Australia)
Zempire Camping (“Zempire”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all personal information collected through our Australian website www.zempire.com.au and any related services, marketing, or communications.
1. Definition of Personal Information
“Personal information” has the meaning given in the Privacy Act 1988 (Cth) — it refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not.
2. Information We Collect
We may collect personal information from you, including but not limited to:
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Name
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Contact information (email address, phone number)
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Residential or shipping address
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Billing or purchase details
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Written or verbal interactions with us
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Date of birth (if provided)
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Details of products or services you have purchased or enquired about
Providing some information is optional. However, if you choose not to provide certain details, we may be unable to provide requested products, services, or support.
3. How We Collect Information
We collect personal information directly from you when you:
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Purchase products through our online store
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Subscribe to newsletters, competitions, or promotions
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Contact our team or participate in surveys or social media interactions
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Engage with our website or customer support channels
We may also automatically collect information from your browser or device (“Log Data”), including:
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IP address
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Browser type and version
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Device information, operating system, plugins, and add-ons
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Pages visited, referring URLs, and duration of visits
This helps us analyse website performance and deliver relevant marketing via Google Ads, Meta (Facebook/Instagram), or other advertising networks.
Where required by law, we will obtain your consent before using your information for online behavioural advertising.
We may also receive personal information from third-party sources, such as:
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Payment processors or financial service providers
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Identity verification and fraud prevention partners
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Publicly available sources
4. Why We Collect and Use Your Information
We collect, use, and disclose personal information for the following purposes:
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To process and fulfil product orders and payments
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To communicate with you and provide customer service
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To send newsletters, promotional offers, and updates (with your consent where required)
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To improve our products, services, and website performance
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To comply with legal, financial, and regulatory obligations
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To detect, prevent, and investigate fraud or unlawful activity
You can opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us at info@zempire.co.nz.
5. Payment Information
We do not store or process your credit or debit card details on our servers.
All transactions are securely processed by trusted payment partners such as Shopify Payments, Stripe, or PayPal Australia.
Please refer to their respective privacy policies for more details:
6. Sharing of Your Personal Information
We may share your personal information with trusted third parties, including:
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Shipping and logistics providers
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Payment processors and financial institutions
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Customer relationship management (CRM) and marketing partners
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IT, hosting, and analytics service providers
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Law enforcement, regulators, or courts when legally required
We take reasonable steps to ensure that any third parties we work with handle your information securely and in accordance with the Australian Privacy Principles (APP 6).
7. Overseas Disclosure
Some of our service providers (including Shopify and other payment processors) may store or process personal information outside Australia — including in New Zealand, the United States, Canada, or the European Union.
Where this occurs, we take reasonable steps to ensure those providers comply with APP 8, ensuring that your personal information is handled in a manner consistent with Australian privacy law.
8. Retention of Personal Information
We retain personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law, including record-keeping, tax, or accounting obligations.
When information is no longer required, we securely destroy or anonymise it.
9. Security
We take reasonable steps to safeguard your personal information against unauthorised access, disclosure, loss, or misuse.
This includes encryption, secure data storage, and restricted employee access.
If you believe your personal information has been compromised, please contact us immediately at info@zempire.co.nz.
10. Your Rights
Under the Privacy Act 1988 (Cth), you have the right to:
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Request access to personal information we hold about you
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Request correction of personal information that is inaccurate, incomplete, or out of date
To make a request, please contact us at info@zempire.co.nz.
We may need to verify your identity before processing your request and will respond within a reasonable time.
11. Complaints
If you believe we have breached your privacy or mishandled your information, please contact us at info@zempire.co.nz with full details of your concern.
We will investigate your complaint promptly and notify you of the outcome.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
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Website: www.oaic.gov.au
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations.
The latest version will always be published on www.zempire.com.au and will take effect immediately upon posting.